Privacy Policy

1. Information We Collect

When you use Aegis Virtual's services or visit our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and billing information provided when you sign up or contact us.
• Call Data: Call recordings, transcripts, caller information, and call metadata collected during the provision of our answering services.
• Usage Data: Browser type, IP address, pages visited, and other analytics data collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our virtual receptionist services
• Process transactions and send related information, including confirmations and invoices
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and administrative messages
• Communicate with you about services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, conducting our services, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others' rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All call data and personal information are stored on secure servers with restricted access. We use industry-standard encryption for data in transit and at rest.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by booking a call or reaching out through our website.